IT » F.M.S. I.T. Services

F.M.S. I.T. Services

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To connect to the internet at home...
1. Download "Global Protect" and "Intelligent Hub" from "LAUSD App Catalog"
If you already have it downloaded, Re-Download them to update the app version.
(Make sure to Open Both Apps and Agree to terms)
GP_INTHUB
 
2. Make sure your iPad is updated (How to Update iPad)
     *Note* You do not need to backup data all device are wiped eventually.
 
3. Once Apps are downloaded make sure VPN is switched On and activated (Switch will be green.)
Find this in your Settings in the top right panel beneath WiFi and Bluetooth Settings.
VPN
If you’ve lost your iPad... 
It's best to check in with all your teachers and the iPad charging carts.
Inform your Homeroom teacher immediately,
they can submit a ticket to the Tech Office to place your iPad in “Lost Mode”.
You can also Check-in with the Tech Office when available.
 
Once in Lost Mode, your iPad will be locked, and a message with your full name will be displayed on the screen.
**NOTE:iPad can only be placed in Lost mode if it is has battery life and connected to Internet. GPS Location Service is not available**

If the device is not found within one week, fines may be assessed in accordance with the Device Responsibility Contract.
Contact Mr. Diaz for further details.


If you've lost your Chromebook... 
Check in with all of your classes  inform your Homeroom teacher immediately.
They will submit a ticket to the Tech Office.You can also Check-in with the Tech Office directly when available.
Reporting it as lost will lock it out and unlocking it can take at least a week depending on ITS Mobile Device Management Division Queue.
 
If the device is not found within one week, fines may be assessed in accordance with the Device Responsibility Contract.
Contact Mr. Diaz for further details.

We understand that having a fully charged device is essential for your child’s success in school. We are offering the opportunity for students to request a Chromebook or iPad charger. However, due to limited funding, we must be selective in fulfilling these requests. 

 

Please note that students are responsible for maintaining their school-issued devices, including keeping them charged and in good condition. If your family is unable to purchase a charger at this time, we would be happy to accommodate your child with one charger. Please have student reach out to HomeRoom teacher to make request to Tech Office for further support.


For those that would  like to purchase their own we've provided links below to School Approved chargers.

 

Thank you for your understanding and support. 


>Apple Certified iPad Charger 
>Chromebook Charger

Unfortunately, as of right now the district has suspended the Mobile Hotspot and E.C.F. Program.
There is a Federal program called Lifeline currently offered to qualifying families that lowers the monthly cost of phone or internet service.
iPad's with blue detachable keyboard are more prone to charging issues.
These iPad cases are pretty old but it's a good idea not to use it while charging.
When you first turn on the iPad make sure to put you PIN code to allow the keyboard accessory.
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  • If you find an iPad in your cart marked as "Lost Mode," please drop it off at Room 217 or place it inside the IT box in the Main Office.
  • If you recognize the student’s name on the iPad, feel free to return it to them. They can bring it directly to me to have it unlocked right away.
  • If you come across an iPad that is powered off, try charging it briefly to see if "Lost Mode" activates. The student who lost it may be in one of your classes.
  • If the Device is in Lost Mode and the student is in your class, IT can remotely unlock it as long as the iPad is on and connected to WiFi.
    Call Ext. 4342 or email with Asset Tag or barcode on the back of the device.
Try opening the Chromebook, if the profile is the name of student one of your classes please return it to them directly.
Chromebooks cannot be put into Lost Mode as easily as iPads, so it's best to return it to the student directly but if it isn't identified it can be turned into Rm. 217 to identify Chromebook by barcode.



If you need some  chargers for your class please submit a ticket including a number of chargers to provide and for what type of device.
If it's for a specific student please submit a ticket with student information.
iPad carts are going to be eventually converted into Chromebook Carts
If your printer is saying "Low ink" and your prints are not quality, please provide your printer Model to Mr. Lupercio to check our inventory for a cartridge matching your printer.